Frustrated with bad answering machines that end up wasting time and blank calls leaving valuable customers hanging on the line? We know how important it is to choose the right auto dialer for your business.

Benefits Of Having The Correct Auto Dialer:

1. Helps save time

2. Helps in increasing efficiency

3. Helps pull up customer’s previous records

4. Helps in reducing idle time

Things To Keep In Mind While Choosing An Auto Dealer For Your Business:


1. Make Sure It Has A Predictive Dialer

A predictive dialer uses an algorithm that places several calls at one time and connects the agent as soon as a call is answered. Predictive dialer makes it possible to reach the maximum number of people in as little time as possible.

2. Make Sure It Has A Power Dialer

A power dialer connects customers with the agents more efficiently. It lets you have control over the dialing, as a result, provides a better and configured calls-to-agent ratio. The power dialer places the next call only when the agent is available, thus giving you complete control over automatic dialling.

3. Make Sure It Has A Preview Dialer

A preview dialer allows the agent with complete control over the call-placement by letting him preview customer records and product details before placing the call. It helps the agents be prepared before going on a call with the customers.

4. Make Sure It Has A Robo Dialer

Robo dialer is used to send product updates and reminders. It sends recorded messages beforehand instead of waiting for free lines which helps save a lot of time. You can also set up functionality on Robo dialers to collect call responses or to connect directly to live agents.

Step By Step Guide On How To Choose The Correct Auto Dialer For Your Business:


Step 1: You Must Understand Your Customer Base

If your customer base is large and the customers are located globally predictive dialers will be the right choice for you. However, if your customer base is small and customer are located locally or in the same country, you should go for preview dialers. They will help your agents screen the calls before they are placed.

Step 2: You Must Decide What Are You Expecting Out Of The Product

Choose the features you require in the auto-dialer before-hand. This way you will be able to choose the best fit for your business. If you want one click voicemails, a preview of customer's contact information before placing the call and most importantly control over the calling process, power dialer is the best option for you. However, if you want bulk calling and features, like a callback reminder and recording, a predictive dialer is the one for your business.

Step 3: You Must Choose The Auto Call Dialer Based On The Size Of Your Business

If there are fewer number of employees, don't waste your money on predictive or power dialers, try finding an autodialer that best suits the size of your business.

Step 4: You Must Choose A Dialer That Is Easy To Use

The last thing you want is your employees to waste time on learning about the new technology first. The dialer should be easy to use with a premium customer support option. The whole purpose of getting an auto-dialer is lead management and if the agents spend too much time handling the instrument the less time they will spend on lead management.

Remember, auto-dialers are essential to save time. So, choose a dialer that meets all your needs and helps your agents become more efficient. In the end, what matters is saving time to increase productivity. Be sure to make the right decision.